Privacy Policy

At Eagle Star Lodge, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, eaglestarcabin.com.

1. Information We Collect

We collect minimal personal information directly from users who voluntarily submit a contact form on our site. This may include:

• Name

• Email address

• Phone number

• Message content

We do not collect payment information or booking data directly through our website.

2. How We Use Your Information

The information you provide through our contact form is used solely for the purpose of:

• Responding to inquiries about cabin availability, amenities, or events

• Providing customer support

• Following up on requested information

We do not sell or share your personal information with third parties for marketing purposes.

3. Third-Party Booking Platforms

All bookings are completed through trusted third-party platforms, including:

• HockingHills.com

• Airbnb.com

Please review their respective privacy policies for details on how they handle your personal and financial information.

4. Cookies and Tracking Technologies

We use limited third-party tracking tools, including RankMath, for search engine optimization and website performance insights. These tools may use cookies or similar technologies to collect anonymous information such as:

• Website traffic data

• General geolocation

• Page performance metrics

You can manage or disable cookies through your browser settings.

5. Data Security

We take reasonable measures to protect any information submitted through our contact forms. However, no method of transmission over the internet is 100% secure.

6. Your Rights Under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have certain rights under the CCPA, including:

• The right to know what personal information we collect, use, and disclose

• The right to request deletion of your personal information

• The right to opt out of the sale of personal information (Note: We do not sell your data)

• The right to non-discrimination for exercising your privacy rights

To exercise your rights, please email us at [email protected] with “CCPA Request” in the subject line. We may verify your identity before processing your request.

7. Your Rights (General)

You may contact us at any time to:

• Request access to the personal data you’ve submitted

• Request deletion of your contact form information

• Ask questions about our data practices

To contact us, please email: [email protected]

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.