Booking Policies

At Eagle Star Lodge, all bookings are handled through third-party platforms such as HockingHills.com and Airbnb.com. Because of this, all policies related to refunds, cancellations, and modifications are governed solely by the terms and conditions of the platform where your reservation was made.

1. Cancellations and Modifications

If you need to cancel or change your reservation, please refer to the cancellation policy listed on the platform where you booked. Each platform may have different rules regarding:

• Cancellation deadlines

• Refund eligibility

• Rebooking or rescheduling options

• Service fees

We recommend reviewing those terms carefully at the time of booking.

2. Refund Requests

Eagle Star Lodge does not process refunds directly. Any refund requests must be submitted through the booking platform you used. The timing and eligibility of your refund will depend entirely on that platform’s policy.

3. No Returns for Digital or Contact Form Inquiries

We do not sell any physical products or digital services directly on our site. All inquiries submitted through the contact form are for informational purposes only and are not eligible for refunds or returns.

Questions?
If you are unsure where you booked or need help identifying the correct platform, feel free to reach out to us at [email protected] and we’ll do our best to assist you.